How to reach us
LINE: @006qmnvy
Email: formdd@xambrain.com
We reply within 1–2 business days (Thailand time). To help us respond faster, please include your app version, your operating system, and a description or screenshot of the problem.
Support
FormDD Support
Having trouble installing or activating your key, or a question about your license? Reach us by email or LINE — a real person handles every request.
Seeing a Windows or Microsoft Defender warning? See our install guide for step-by-step instructions — the warning is normal for software from a small publisher and does not mean the file is a virus.
Copy the machine ID from the license bar in the app and enter it when you pay with Stripe; the key is emailed to you automatically. If you paid by arrangement with us, email the receipt with your machine ID to the address above. Then paste the key into the app.
New licenses are for one computer and cannot be transferred. A new computer or motherboard requires a new license. Reinstalling Windows or changing SSD/RAM is allowed while the hardware identity stays the same. Genuine hardware failure (such as a dead motherboard): send repair or warranty evidence and we may issue one replacement key for the remaining term. Existing customers keep their original purchase terms. See agreement section 3.
Schools, organizations that need a formal quote, or multi-machine purchases can email us directly. See current pricing on the pricing page.
What we support
- Help with installation, key activation, and license support under your purchase terms
- Usage guides and sample forms
- Fill documents through your AI app (Claude Desktop and others)
- Notifications when a new version is available
FormDD runs on your computer; the data you fill in is never uploaded to the cloud — read the details in our privacy policy.